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Returns policy

Return

 

For all items purchased from www.yatayatay.com it is possible to place a return request under the following conditions. All return requests for an exchange or refund must be placed within 30 days from the day you have received the order. To make a return request customers have to register to the website. The return request can be made from the personal account area on the website in the order section. Once the request has been placed we will confirm it with a notification by mail to the customer.

In case of a refund request, the customer must explicitly ask for a refund; In case of an exchange, customer can choose the new item directly from the return section on the website. Customer must download the return request, print and put it inside the box together with the returned shoes.

 

Return Policy

 

• The Return request must be placed within 30 days from the day you have received the order

• Products must be in original and unused condition. Please try on your YATAY in a clean, carpeted area

• All returns must include the original shoebox in good condition

 

Once we received the returned shoes, they will be inspected and if our return policy has been respected we will provide with the refund or the exchange depending on customer's request.

We will issue the refund to the original payment method, usually within 1 working day. Refunds will appear in the bank account of the customer within 10 working days depending on your bank/card issuer. Unfortunately, we cannot refund duties, taxes or shipping charges. Unless otherwise indicated, all exchanges will ship to the original shipping address. Customer will be notified by email when the new item has been shipped

Returns of damaged/incorrect articles may result in a fee or refusal of the exchange/refund.

 

Customers resident in Europe

 

For customers resident in Europe, the return is free of charge and so is the shipping of new items in case of an exchange. Once received the return request, the customer will receive an email notification about the status of the request. In case of an exchange, they will be contacted by our shipping department to organize the pick-up of the returning article(s) and the shipping of the new one(s).

 

Customers residing outside of the European Union

 

Customers residing outside of the European Union are responsible for the shipment and the shipping fees of the return unless the article is incorrect, faulty or damaged upon arrival. Once we have received and the returned item(s) in original condition, we will process your refund.

 

Complaint

We try to ensure that your goods arrive free from defects. However, should you receive items that are faulty or incorrect, please contact our customer service team hello@yatayatay.com as soon as possible and no later than 14 days after delivery. We will arrange for a free courier return service in such cases. When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier. Your feedback is extremely important to us, therefore we ask you to contact us and give us your opinion or express your concerns.

 

Our return address is:

Yatay c/o VeroVerde SRL

Via Leonardo Da Vinci 40

20094 Corsico (MI) - Italy